Privacy Policy

YouGlo highly values the privacy of our customers and their personal information. We will not knowingly pass on any details we hold on customers or website visitors to any third parties. We protect the privacy of this personal information using our highly secure, password-protected servers.

You may be asked for personal information if you want to take advantage of specific services such as the use of our store. In each case we will use the personal information you provide to deliver the services you have told us you wish to receive. YouGlo may also use this information for our own promotion such as direct mailing, email and other form of contact. If you do not wish for your details to be held on record and used in this manner you may contact us in writing at the registered office address above to ask for your details to be removed.

When processing an order, we require the details of the credit/debit card to be used in payment (unless using an offline method of payment) as well as a delivery and billing address, email address and contact number. All information is collected in accordance with the Data Protection Act 1998.

Use Of Cookies

Cookies and How They Benefit You

Cookies are small computer files that remember what you enter when you visit a website. At YouGlo.co.uk we use cookies to keep track of what you have in your basket, and to remember you so that we can show relevant information when you return to our site. Please note that cookies can’t harm your computer and we don’t store personal information such as credit card details in cookies we create.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to log in every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on the software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however, doing so is likely to mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use Session Cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

  • YouTube
  • Facebook
  • Twitter

Disabling these cookies is likely to break the functions offered by these third parties

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

  • Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so, however, is likely to limit the functionality of our website and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you have concerns around cookies relating to so-called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with anti-spyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.