YouGlo will refund or exchange all products returned within 7 days of receipt of your order, if unopened (seal intact) and in perfect resalable condition, subject to completing and signing a refund policy form. Refunds can only be made to the billing details provided when ordering.
If you exercise your right of cancellation after 7 days of receipt of the order, any returned goods must be in perfect resalable condition and are subject to a 25% re-stocking charge.
If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place), then it will not be eligible for a return, refund of exchange.
If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the goods to YouGlo at your own cost. The goods must be returned to YouGlo’s UK address as stated below within 5 working days of the day of giving written cancellation. You must ensure that the goods are not damaged in the meantime or in transit.
Return Address: YouGlo Returns Department, 1 Harley Street, London, W1G 9QD
Damages / Missing Products
Please inspect goods fully on receipt and notify firstname.lastname@example.org in writing of any damages / missing products within 24 hours of receipt. We reserve the right to refuse the right to cancel the contract if the products are found to have been used by you except where a fault is discovered which could not have been discovered otherwise than unsealing the goods.
Damages / missing products must be reported to YouGlo within 24 hours from receipt of the goods. YouGlo cannot accept responsibility for damages / missing products reported after this period.
Refused & Undeliverable Packages
In the case of a parcel being returned to YouGlo due to an incorrect delivery address or the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by YouGlo will not be refunded.