Sign up for our newsletter and get 10% off


 

Shipping Agreement

UK Delivery

All UK orders receive FREE delivery!

UK deliveries are dispatched by Royal Mail – typically delivery can be expected within 2 to 5 working days of placing an order.

Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) or specify delivery instructions (e.g. leave with neighbour) during the checkout process.

Guaranteed next day delivery for the UK is available at a cost of £6.99 to orders that are placed before 3.00pm. Orders placed after 3.00pm for next day delivery will be dispatched the following working day. Next day delivery orders placed on Saturdays or Sundays will be dispatched on a Monday. Orders placed on a Friday are guaranteed for delivery Monday (or the next working day), however, in some instances the courier service may deliver on a Saturday. Guaranteed next day delivery will be sent via Royal Mail or Courier and delivery is guaranteed by 6pm.

Collect from clinic is available for local customers. When your order is ready for collection you will receive an ‘order complete’ email stating your order is now ready for collection.

Our clinic address is: YouGlo, 1 Harley Street, London, W1G 9QD

European Delivery (countries within the EU)

All EUROPEAN (WITHIN EU) orders receive FREE delivery!

Express European Delivery is available for £29.99. European orders that choose Express Delivery can expect their item in 2 – 4 working days with a courier, typically FedEx or Parcelforce.

European orders generally take between 3 – 10 working days to be delivered, depending on the country and location that the order is being dispatched to.

Worldwide Delivery (countries outside the EU)

All WORLDWIDE (OUTSIDE EU) orders receive FREE delivery!

Express Worldwide Delivery is available for £29.99. Worldwide orders that choose Express Delivery can expect their item in 2 – 4 working days with courier, typically FedEx or Parcelforce.

Worldwide orders can take from 3 – 15 working days to be delivered, depending on the country and location that the order is being dispatched to.

Please Note: Due to delivery time scales to the United Arab Emirates, all orders to the UAE must be sent on express delivery charged at £29.99.

Please Note: Unfortunately, we can no longer offer delivery to Russia due to problems with parcels clearing customs in Russia.

General Delivery Information

Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).

During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

* YouGlo’s FREE delivery applies to UK & INTERNATIONAL customers.

Returns Policy

Returns

YouGlo will refund or exchange all products returned within 7 days of receipt of your order, if unopened (seal intact) and in perfect resalable condition, subject to completing and signing a refund policy form. Refunds can only be made to the billing details provided when ordering.

If you exercise your right of cancellation after 7 days of receipt of the order, any returned goods must be in perfect resalable condition and are subject to a 25% re-stocking charge.

If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place), then it will not be eligible for a return, refund of exchange.

If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the goods to YouGlo at your own cost. The goods must be returned to YouGlo’s UK address as stated below within 5 working days of the day of giving written cancellation. You must ensure that the goods are not damaged in the meantime or in transit.

Return Address: YouGlo Returns Department, 1 Harley Street, London, W1G 9QD

Damages / Missing Products

Please inspect goods fully on receipt and notify info@youglo.co.uk in writing of any damages / missing products within 24 hours of receipt. We reserve the right to refuse the right to cancel the contract if the products are found to have been used by you except where a fault is discovered which could not have been discovered otherwise than unsealing the goods.

Damages / missing products must be reported to YouGlo within 24 hours from receipt of the goods. YouGlo cannot accept responsibility for damages / missing products reported after this period.

Refused & Undeliverable Packages

In the case of a parcel being returned to YouGlo due to an incorrect delivery address or the customer not collecting from their postal office / depot, a re-delivery price will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by YouGlo will not be refunded.